Birdsong Medical Centre Privacy Policy

Birdsong Medical Centre Terms of Service

Last updated: May 2, 2025

This Privacy Policy Link: https://birdsongmedical.com/policies/privacy-policy describes how Birdsong Synergistic Medical Centre ("Birdsong," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from birdsongmedical.com (the "Site"), or otherwise interact with us through our offerings (collectively, the "Services"). For purposes of this Privacy Policy, "you" refers to the user of the Services—whether you are a member, visitor, or other individual whose information we may handle.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use the Site or our Services.

Terms and Services - https://link.apisystem.tech/widget/form/TyRt7pNtlbRfYQ5qZRjI

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will revise the "Last updated" date and post the updated version on this page.

How We Collect and Use Your Personal Information
We collect personal information from and about you to deliver our Services, provide support, and improve your experience with Birdsong. Depending on your interaction with us, this may include:

Information You Provide Directly:

Contact details (name, address, phone number, email)

Order details (billing/shipping addresses, payment confirmation)

Account info (username, password, security data)

Shopping details (cart, saved items, loyalty points)

Communications (feedback, support messages)

Information We Collect Automatically:

Usage Data (IP address, browser type, device details, pages viewed)

Tracking technologies (Cookies, pixels) to analyse user interactions

Information from Third Parties:

Payment processors (e.g., Shopify)

Vendors managing fulfillment, hosting, customer support, analytics

We use this information to:

Provide our Services and fulfill orders

Communicate with you about purchases and support

Improve the Site and personalise your experience

Promote Birdsong via marketing and advertising

Detect and prevent fraud or misuse

Cookies and Tracking
We use cookies and similar technologies to optimise your experience and gather analytical insights. You can modify your browser settings to manage cookie preferences. Learn more about Shopify-related cookies here: https://www.shopify.com/legal/cookies

Disclosure of Your Information
We will NOT share your information with:

Service providers (payment processors, IT vendors, shipping partners)

Business and marketing partners (for tailored advertising)

Affiliates within our corporate structure

Legal entities or authorities, as required by law or contract

We do not sell or use your sensitive personal information without consent, nor do we infer characteristics from it.

User-Generated Content
Any content you share publicly (e.g., product reviews) may be accessible by others. Please exercise caution when posting.

Third-Party Sites and Links
Birdsong may include links to external sites not governed by this Privacy Policy. Review those platforms' terms before sharing information.

Age Restriction Children’s Data
Our Services are not intended for children. We do not knowingly collect personal data from users under 16. Contact us if you believe your child has provided information.

Security and Retention
While we take steps to protect your information, no system is fully secure. Please avoid sending sensitive data over unencrypted channels. We retain information as needed to provide services, comply with legal requirements, or resolve disputes.

Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data

Object to or restrict processing

Withdraw consent

Receive a copy of your data (portability)

Manage communication preferences

To exercise your rights, contact us using the details below. We may require verification before responding.

International Transfers
We may process your data outside of your home country, including in the US. If transferring from the EU/UK, we use recognised safeguards such as Standard Contractual Clauses.

Customer Support Contact Information
For questions, rights requests, or concerns:

Customer Support Phone: (843) 609-6886
Customer Support Email: [email protected]
Address: 973 Houston Northcutt Blvd, Mount Pleasant, SC 29464, USA

This Privacy Policy reflects Birdsong's commitment to caring for not only your health, but your data, with integrity and transparency.

SMS Messaging Terms of Service and Privacy Notice

By providing your mobile phone number to Birdsong Medical Centre through our website, intake forms, appointment requests, contact forms, or other communication channels, you agree to receive text messages from Birdsong Medical Centre. These messages may include appointment reminders, scheduling updates, customer care communications, service related notifications, account related updates, and occasional promotional or marketing messages if you have provided the appropriate consent.

Description of SMS program and messaging use cases

Birdsong Medical Centre may send SMS text messages for purposes that include:

Appointment reminders and confirmations

Scheduling updates or changes

Follow up communication regarding services or inquiries

Office notifications and administrative updates

Promotional offers, announcements, or marketing messages, where permitted and consented to by the user

Message frequency may vary based on your interaction with our office, the services you request, and your communication preferences.

Instructions to opt-out ('Text STOP')

You may opt out of receiving SMS messages from Birdsong Medical Centre at any time by replying STOP to any text message you receive from us. After you send STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

For assistance, reply HELP to any message or contact us directly using the contact information listed below.

Support contact information

If you need help regarding our text messaging program, please contact Birdsong Medical Centre using the following contact information:

Birdsong Medical Centre

Support Contact Information Phone: (843) 609-6886

Reply "Help" for Assistance

Support Contact Information Email: [email protected]
Address: 973 Houston Northcutt Blvd, Mount Pleasant, SC 29464, USAWebsite: [Insert Website URL]

Disclosures for message/data rates

Message and Data Rates May Apply

Standard message and data rates may apply to SMS messages sent or received in connection with Birdsong Medical Centre communications. These charges are determined by your mobile carrier and are your responsibility.

Terms of Service Carriers are not liable for delayed or undelivered messages.

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless service provider and may be limited by carrier coverage or other factors beyond our control.

Age Restriction You must be 18 years of age or older to use this SMS service.

Our SMS messaging services are intended only for individuals who are at least 18 years of age. By opting in to receive text messages from Birdsong Medical Centre, you represent that you are 18 years of age or older.

Links to Privacy Policy https://birdsongmedical.com/policies/privacy-policy

Your use of our website and SMS services is also subject to our Privacy Policy. Please review our Privacy Policy here: Privacy Policy

Privacy Policy Language for SMS and Website Data Practices

The following language may be included on the Privacy Policy page and linked from the Terms of Service page.

Privacy Policy

Birdsong Medical Centre respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

What Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name

Phone number

Email address

Mailing address

Appointment request details

Other information submitted through forms, surveys, or direct communications

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data.

How User Data Is Used

We may use your information to:

Respond to inquiries and provide requested services

Schedule, confirm, and manage appointments

Send customer care and service related communications

Deliver SMS messages and email communications you have consented to receive

Improve our website, services, and user experience

Maintain internal records and support business operations

Comply with legal and regulatory obligations

SMS Opt In Details

By submitting your mobile number through our website or other communication channels and providing consent, you agree to receive SMS text messages from Birdsong Medical Centre. Consent to receive SMS messages is not a condition of purchase or treatment.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Cookie and Tracking Practices

Our website may use cookies, analytics tools, pixels, and similar tracking technologies to improve functionality, analyze website traffic, and support marketing efforts. These tools may collect information about your device, browsing behavior, and interactions with our website.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some parts of the website may not function properly if cookies are disabled.

Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

User Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information, where applicable

Withdraw consent to certain communications, including SMS marketing messages

Request information about how your data is used

To exercise any of these rights, please contact Birdsong Medical Centre using the contact information listed on this website.

No Sharing SMS Opt-In Statement:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Terms of Service Birdsong Medical Centre

Effective Date: 2-25-2026

Welcome to the Birdsong Medical Centre website ("Site"). These Terms of Service ("Terms") govern your use www.birdsongmedical.com and any related services, content, features, and communications provided by Birdsong Medical Centre ("Birdsong," "we," "our," or "us").

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Purpose of the Site The Site is provided for informational, educational, and scheduling purposes related to the services offered by Birdsong Medical Centre, including integrative medical care, wellness services, coaching, diagnostics, and related offerings. Content on this Site is not intended to replace professional medical advice, diagnosis, or treatment.

2. No Medical AdviceInformation provided on this Site — including articles, descriptions, videos, blog content, or communications — is for general informational purposes only and does not constitute medical advice. Use of this Site does not establish a physician–patient or provider–client relationship.Always seek the advice of your physician or qualified healthcare provider regarding any medical condition or treatment.If you are experiencing a medical emergency, call 911 or seek immediate medical care.

3. Eligibility You must be at least 18 years old to use this Site or submit personal information.By using the Site, you represent that you meet this requirement.

4. Appointments, Memberships, and Services Booking appointments or purchasing memberships through the Site is subject to availability and additional agreements, including service-specific consent forms and membership agreements. Birdsong reserves the right to:

Modify or discontinue services

Refuse or cancel bookings

Update pricing

Limit availability

Membership benefits, credits, and discounts are governed by separate membership terms.

5. Payments and Billing

Payments made through the Site are processed via secure third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method. Birdsong does not store full payment card information. Refund policies for services, memberships, or programs will be disclosed at the time of purchase or within applicable service agreements.

6. Insurance Disclaimer

Birdsong Medical Centre operates as a concierge-style practice and may not be in-network with insurance providers. While we may assist with billing on your behalf, coverage is not guaranteed. You are responsible for understanding your insurance benefits.

7. Intellectual Property

All content on the Site — including text, graphics, logos, images, videos, design elements, and brand materials — is the property of Birdsong Medical Centre or its licensors and is protected by copyright, trademark, and other laws.You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission.The Birdsong name, logo, and associated marks are proprietary.

8. User Conduct

You agree not to:

- Use the Site for unlawful purposes

- Attempt to gain unauthorized access to systems

- Interfere with Site functionality

- Submit false or misleading information

- Upload malicious code

- Use the Site in a way that could harm Birdsong or other users

9. Third‑Party LinksThe Site may contain links to third‑party websites or services. Birdsong is not responsible for their content, policies, or practices.Accessing third‑party sites is at your own risk.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

11. Disclaimer of Warranties

The Site is provided "as is" and "as available" without warranties of any kind, express or implied. Birdsong does not guarantee that the Site will be uninterrupted, error‑free, or free of viruses.

12. Limitation of Liability

To the fullest extent permitted by law, Birdsong Medical Centre and its affiliates, clinicians, staff, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site.

13. Indemnification

You agree to indemnify and hold harmless Birdsong Medical Centre from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

14. Modifications to the Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.Your continued use of the Site constitutes acceptance of any modifications.

15. Governing Law

These Terms shall be governed by the laws of the State of South Carolina, without regard to conflict of law principles.Any disputes shall be resolved in the courts located in Charleston County, South Carolina.

16. Contact Information

Birdsong Medical Centre Website: www.birdsongmedical.com

Email: [email protected]

Address: 973 Houston Northcutt Blvd, Mt Pleasant, SC 29464

17. HIPAA Acknowledgement

Birdsong Medical Centre is committed to protecting the privacy and security of your health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). Submission of information through the Site does not replace or modify any formal Notice of Privacy Practices provided in connection with clinical services. If you become a patient or client, you will receive additional HIPAA disclosures and authorizations. Please avoid submitting sensitive medical information through unsecured forms unless specifically instructed.

18. Energy, Integrative, and Wellness Modalities Disclaimer

Birdsong Medical Centre offers integrative and wellness services that may include energy-based, frequency-based, mind–body, and complementary approaches. These services are intended to support overall wellbeing and are not substitutes for medical diagnosis or treatment unless explicitly provided as part of a licensed medical service.Individual experiences may vary. You acknowledge that participation in these services is voluntary and based on personal choice.

19. Membership Auto‑Renewal Disclosure

Certain memberships or subscription programs offered through Birdsong may automatically renew at the end of each billing cycle unless canceled in accordance with the applicable membership agreement.By enrolling, you authorize recurring charges to your designated payment method. You may cancel according to the procedures outlined in your membership documentation.

20. Liability Waiver Reference

Participation in certain services, events, treatments, classes, or programs may require execution of additional informed consent forms or liability waivers. By using the Site and scheduling services, you acknowledge that such documentation may be required prior to participation.

21. No Guarantees of Outcomes

Birdsong Medical Centre does not guarantee specific medical, health, performance, or wellness outcomes. While services are designed to support prevention, optimization, and whole‑person wellbeing, results vary based on individual circumstances, biology, adherence, and other factors beyond our control.

22. High‑Ticket Programs and Packages

Certain offerings — including immersive experiences, intensive programs, retreats, or premium service packages — may be subject to separate agreements outlining payment schedules, cancellation policies, and participation terms. Unless otherwise stated in writing, fees for such programs may be non‑refundable or subject to specific refund conditions disclosed at enrollment.

23. Media, Photography, and Event Consent

Birdsong Medical Centre may photograph, record, or capture audio or video during events, tours, or community experiences for educational, archival, or promotional purposes.By attending events or participating in activities where notice is provided, you grant permission for your likeness to be used unless you notify staff in writing at the time of attendance.

24. California Privacy Rights (CCPA/CPRA Notice)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request access to personal information collected, request deletion of certain information, and opt out of certain data uses where applicable. Birdsong does not sell personal information as defined under these laws. Requests regarding privacy rights may be directed to the contact information listed below.

25. Entire Agreement

These Terms constitute the entire agreement between you and Birdsong Medical Centre regarding use of the Site and supersede prior agreements or understandings.

By using this Site, you acknowledge that you have read, understood, and agree to these Terms of Service.